Public Sector and Public Utilities
- Served as Change Manager for public sector CRM implementation for 200k stakholders
- Served as Change Management and Communications Lead for 5 utilities with 32,000 employees responsible for managing small teams to design and deliver change management plans over multiple ERP implementations, HR Transformations and DevOps adoption
- Developed innovative strategies using multi-media to engage end-users more quickly and persuasively
- Developed cross-functional meetings to enhance software production, communication and training capabilities
Large Non-Profit Hospital Systems
- Served as Change Management Lead responsible for developing and delivering a phased approach to 19 hospitals with a total 30,000 employees across multiple ERP pillars, including FSCM and HCM
- Reached across functional matrix teams to coalesce sponsorship, communications and adoption
- Responsible for managing small teams to deliver communications while working closely with a partner implementer on cut-over plan and instructional designers for go-live training